Our Services
Customer Experience that Feels Human — Because It Is.
At CSATVoice, we don’t just answer phones — we build trust, loyalty, and better customer relationships.
Our services are built around listening first, acting fast, and scaling with your growth.
We start virtually, but we’re ready to scale into an office model if your operation demands it.
Inbound Customer Service
Your customers get answers — fast, friendly, and human.
- Phone, email & live chat support
- Bilingual agents (English & Spanish)
- Scripted or free-flow delivery based on your brand
- Real-time call tracking + CSAT metrics
- Custom onboarding to align with your tone
Customer Retention & Loyalty Support
Because the best sale happens after the sale.
- Follow-ups for service issues
- Subscription/account renewal assistance
- Empathy-based churn reduction
- Loyalty & upsell support that doesn’t feel “salesy”
Lead Management & Appointment Setting
Lead Management & Appointment Setting
- Inbound lead response
- Pre-screening and qualification
- CRM entry and tracking
- Appointment scheduling (phone, calendar, text follow-up)
CX Overflow & After-Hours Coverage
No missed calls. No downtime.
- Nights, weekends, and holiday coverage
- Overflow support for seasonal or high-volume spikes
- Full white-label support that sounds just like your brand
Virtual Assistant Services
Back-end help that keeps you moving.
- Calendar and email management
- CRM and database upkeep
- Admin task handling
- Internal reminders and light project support
Custom CX Solutions
Every business is different. We can build your CX team from scratch — from one agent to an entire department.
- Script development
- Brand-specific training
- Metrics setup
- Voice & tone calibration
- Office-scale expansion (if needed)