Inside CSATVoice
Agent spotlights
REAL LISTENERS. REAL IMPACT.
We don’t just hire agents. We empower listeners.
Our team isn’t trained to follow scripts — we train them to hear what your customers aren’t saying. Meet the voices behind our promise:
“We listen while others just talk.”
Jason Torres
Customer Retention Specialist — Virtual
Reduces customer churn with proactive follow-ups and loyalty-building conversations. Delivers client insights and feedback reports weekly.
Maria Delgado
Bilingual Support Agent (EN/ES) — Virtual
Handles inbound calls and chats in English and Spanish. Specializes in order support, returns, and billing questions for e-commerce clients.
Daniel Rivera
Technical Support Tier 1 — Virtual/Office Ready
Resolves software issues, password resets, and system walk-throughs. Escalates technical problems and maintains SLA compliance.
Andrea Gomez
Healthcare Appointment Coordinator — Office Ready
Manages patient scheduling, verifies insurance, and pre-screens calls. Operates within HIPAA guidelines for secure and accurate communication.
Carlos Perez
Inbound Sales Associate — Virtual
Converts inbound leads through guided discovery and active listening. Logs all calls and data into client CRM platforms in real time.
