About Us
We listen while others just talk.
Who We Are?
At CSATVoice, we believe the real customer experience doesn’t start with a sale — it begins after the deal is closed. That’s when loyalty is built. That’s when trust is either gained… or lost.
And right now?
The customer service industry is losing trust fast.
Our Mission.
To keep your customers doing business with you — not just through good sales, but through better service afterward. Because no one wants to call a support line that sounds like a robot. No one wants to wait 40 minutes. And no one wants to be handed off to someone who’s untrained, uninterested, or unable to help. We’re here to fix that.
Why We Exist
Because customer service today feels like a machine — literally. Long wait times. Scripted agents. No accountability. Language barriers. Zero integrity. And now with social media? Support has become just “seen,” with no reply. CSATVoice is here to bring listening back to the frontlines. We train agents who understand your brand voice and your customers’ pain points. We deliver clarity, empathy, and results — not excuses.
Want a support team that actually listens? Let’s build it together.
“Real experience. Real people. This is where we came from.”
Industries We’ve Worked In
We’re not new to this — we’ve lived it. Our leadership team brings firsthand customer service experience from major industries, including:
- Wireless & Telecom – AT&T, Virgin Mobile
- Financial Services – Capital One
- Healthcare & Insurance – NaviNet
- Money Transfer & Customer Finance – Western Union
- Real Estate & Lead Gen – National Cash Offer
This isn’t theory — this is real experience from the frontlines.
